Shipping Policy – SleekCity
📅 Effective Date: March 11, 2025
At SleekCity, we are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our shipping policy for details on processing times, delivery options, and other important shipping information.
1. Order Processing Time
⏳ Orders are processed within 1-3 business days after payment confirmation.
⏳ Orders placed on weekends or holidays will be processed on the next business day.
⏳ If delays occur due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
🚚 Shipping times may vary based on your location and factors beyond our control, such as carrier delays.
3. Shipping Destinations
🌍 We ship domestically and internationally. However, shipping availability may vary depending on your country’s regulations.
🌍 If we are unable to ship to your location, you will be notified before your order is processed.
4. Shipping Costs
💲 Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.
💲 Free shipping may be available for orders exceeding a specific amount (as stated on our website).
💲 Customers are responsible for any customs duties or import taxes on international orders.
5. Tracking Your Order
📦 Once your order has shipped, you will receive a tracking number via email.
📦 If you do not receive tracking updates within 3 business days, please check your spam folder or contact us for assistance.
6. Lost, Stolen, or Delayed Shipments
🚫 We are not responsible for lost or stolen packages once marked as “Delivered” by the carrier.
📞 If your package is lost in transit, please contact the shipping carrier first. If you need further assistance, reach out to our support team.
⏳ Delivery delays may occur due to weather conditions, customs clearance, or other unforeseen circumstances.
7. Address Accuracy & Changes
📌 Ensure that your shipping address is accurate before placing your order.
📌 If you need to modify your address, contact us within 24 hours. After shipping, we cannot make changes.
8. Damaged or Incorrect Orders
📸 If your package arrives damaged or contains incorrect items, contact us within 48 hours of delivery with clear photos of the issue.
📦 We will work quickly to resolve the issue and ensure you receive the correct items.
9. Returns Due to Failed Delivery
🔄 If an order is returned to us due to an incorrect address or failure to collect it from the carrier, customers may be responsible for additional reshipping fees.
10. Contact Us
For any shipping-related inquiries, feel free to contact our support team:
📧 Email: info@sleekcity.xyz
📞 Phone: 307-621-0431
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
💙 Thank you for choosing SleekCity – we appreciate your trust in our service!