Refund and Return Policy – SleekCity

📅 Effective Date: March 11, 2025

At SleekCity, your satisfaction is our priority. If you’re not fully satisfied with your purchase, please review our Refund and Return Policy below to understand how to proceed.

1. Return Eligibility

✅ We gladly accept returns and exchanges within 30 days of receipt.
📦 Items must be in their original condition – unworn, unwashed, with all tags attached, and in the original packaging.
⚠️ Non-returnable items:
❌ Clearance or sale items
❌ Gift cards
❌ Personal items (e.g., underwear or swimwear) for hygiene reasons

2. How to Initiate a Return or Exchange

📩 Contact Us: Email info@sleekcity.xyz or call 307-621-0431 with your order number and reason for return or exchange.
📦 Return Instructions: Our team will provide return instructions and the return address.
⏳ Please ship your return within 7 days of receiving our instructions.

3. Refund Process

✅ Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
💰 Approved refunds will be processed to the original payment method within 7-10 business days.
⏳ The time for the refund to appear in your account may vary depending on your payment provider.

4. Exchanges

🎨 If you wish to exchange an item for a different size or color, please specify this when you contact us.
📦 Once the original item is returned, the new item will be processed and shipped to you.
❌ If the desired item is unavailable, we will offer a store credit or refund.

5. Damaged or Defective Products

⚠️ If you receive a damaged or defective item, please notify us within 48 hours of receipt.
📸 Provide clear photos of the defect or damage when you contact our support team.
🚚 We will arrange a replacement or full refund at no extra cost to you.

6. Shipping Costs for Returns

📦 The customer is responsible for return shipping costs, unless:
✅ The return is due to a damaged or defective product.
✅ There was an error on our part.
📌 We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

7. Late or Missing Refunds

⏳ If you haven’t received a refund after the processing time:
✅ Check your bank account again.
✅ Contact your credit card company or bank (it may take time before your refund is posted).
📩 If you still have not received your refund, please contact us at info@sleekcity.xyz.

8. Contact Us

📧 Email: info@sleekcity.xyz
📞 Phone: 307-621-0431
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)

💙 Thank you for shopping with SleekCity – your satisfaction is our priority!